Terms and Conditions
  1. PT. Secret Discoveries Travel & Leisure provides services related to tourism, travel and leisure in Indonesia and around the world with the provisions detailed by the following documents. You hereby agree to the applicable terms and conditions stipulated by PT. Secret Discoveries Travel and Leisure and therefore make sure you have read carefully and understood.

Contacts, Products and Services

  1. Thank you for visiting our web site www.secretdiscoveries.com We hope that your visit can be useful and convenient to access using all our services available in our site. We continue to improve the quality of our services and products and try to offer our valued customers a diverse range of travel experiences. We highly appreciate any criticism, suggestion and feedback from you that you can send us via e-mail to reservations@secretdiscoveries.com or call at + 62 21 2222 6615 between 09:00 am to 05:00 pm Western Indonesia Time during the working days Monday – Friday or 09:00 am– 03:00 pm on Saturday.
  2. This site is owned, operated and maintained by PT. Secret Discoveries Travel and Leisure, a limited liability corporation stood in the basis of the law of the Republic of Indonesia, Permit for Tourism Business Licence Number: 00200/2017 dated 22 December 2017, Business Licence Number (BLN): 30,03,17920 dated 05 May 2017 Secret Discoveries Travel & Leisure site and services are available online through the Website: www.secretdiscoveries.com or any other access, devices or platforms, whether or not they will be available in the future.

General information

  1. By accessing and using our Site and Services (and the App and mobile site) and our social media pages (Website), you acknowledge that you have read, understood, agreed and declared your compliance with these Terms & Conditions (Terms and Conditions of Use) secretdiscoveries.com. If you do not agree to these Terms & Conditions, secretdiscoveries.com in whole or in part, you are NOT ALLOWED to access this Site or use the services we provide.
  2. These Terms & Conditions comprise (i) the general terms and conditions applicable to any access and the Services available on the Site, and (ii) any special terms and conditions which further govern the terms of use of a particular Product or Service. In the event of any discrepancy or contradiction between the general terms and conditions and the specific terms and conditions, the applicable terms and conditions shall apply.
  3. Terms & Conditions may be changed, modified, added, deleted or corrected (“amendments”) at any time and any such changes shall have effect from the moment we declare to apply or at any other time specified by us; We encourage you to visit our Site periodically to be aware of any such changes.

How it works

  1. This Site and the Services available therein may be used by you solely for your personal and non-commercial use and at all times subject to and apply to the terms and conditions currently applicable in the Terms & Conditions secretdiscoveries.com
  2. By using this Site or the services provided therein, you expressly agree that it will not download, display or transmit in any way, and or make any publicly available content that is inconsistent with the permitted use of the Terms & Conditions secretdiscoveries.com
  3. PT. Secret Discoveries Travel & Leisure services in general can be available online for twenty-four hours a day and seven days a week, except in the event of any repair, upgrading or maintenance on the Secret Discoveries Travel & Leisure Site. Offline services in the PT. Secret Discoveries Travel & Leisure Site showroom are conducted in accordance with the day and hours of work as stated in the Site.

Access and use of SDTL Social Media pages We will not be held responsible for third party posts on our social media pages. You will be responsible for content you post on our social media pages and you must not post content that:

  1. Breaches the terms of use of the relevant social media service provider
  2. Is defamatory or in contempt of legal proceedings;
  3. Is misleading or deceptive;
  4. That is offensive, including discriminatory against race, sex,
  5. Sexual orientation, nationality, ethnicity or religion;
  6. Contains religious or political material;
  7. Is indecent, obscene or pornographic;
  8. Infringes any third party intellectual property rights;
  9. Contains any promotional or advertising material;

Contains or links to computer viruses, malware, spyware or similar software. Social Media and Content

  1. You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials (“content”) posted on, transmitted through or linked from the Website, our Facebook page, Twitter feed, YouTube, Printers, LinkedIn, Instagram, Google Plus or forum or other like application or site that allows for the publication of user generated material (“Social Media”), is the sole responsibility of the person from whom such content originated.
  2. You understand that we do not control and are not responsible for content made available through the Website or Social Media unless it originates from us. Consequently, by using the Website or our Social Media pages you may be exposed to content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the Website at your own risk and to the extent permissible at law we do not accept liability in this regard.
  3. As a member or participant on our Social Media pages, you agree that you are responsible for any content submitted, posted or made available through the Website via your account and you must not post (or allow) content to be posted through your account that:
  4. You do not have the right to post;
  5. Is defamatory or in contempt of any legal or other proceedings;
  6. Is misleading or deceptive;
  7. Incites hatred or discrimination against any group of persons being a group defined by reference to colour, race, sex, origin, nationality or ethnic or national origins;
  8. Denounces religious or political beliefs;
  9. Includes religious or political material which is or is likely to be offensive;
  10. is indecent, obscene, vulgar, pornographic, offensive or of doubtful propriety or of a menacing character or is likely to annoy or concern;
  11. Infringes any copyright, trade mark, patent or other intellectual property right of another person;
  12. Contains viruses or similar software or data which is designed to interrupt, destroy or limit the functionality of any computer software or hardware; or
  13. Impersonates any person or misrepresents your relationship with any person.
  14. We reserve the right, in our absolute discretion, to pre-screen, refuse or remove any content from the Website or our Social Media pages without giving any reasons.

You understand and agree that we may retain server and backup copies of your submitted content even if you have altered, removed or deleted your content from public display. Our service

  1. You can place orders of products and services available in our site online or send us a request with further details to secretdiscoveries.com
  2. You may not resell the Secret Discoveries Travel & Leisure products, items, use, copy, monitor, display, download, or reproduce any content or information, software or services available on the PT. Secret Discoveries Travel & Leisure Site for any commercial activity or purpose, without the express written consent of PT. Secret Discoveries Travel & Leisure before.
  3. You may use the Site and the Services available to make legitimate reservations / bookings. You are not allowed to make reservations / bookings for the purpose of speculation, untrue or unlawful. If PT. Secret Discoveries Travel & Leisure  finds or reasonably suspects that the booking / order you made is not valid, then PT. Secret Discoveries Travel & Leisure reserves the right to cancel your booking.
  4. You also warrant that the data and information you provide to Secret Discoveries Travel & Leisure whether in connection with booking / booking or registration on secretdiscoveries.com is accurate, current and complete data and information.

Reserved or purchased, rejected or not used

  1. Please note that the terms and conditions for cancellation of reservation and purchase of each product and service vary. You may cancel your booking or purchase by contacting our offices on +62 21 2222 6615 or via e-mail to reservations@secretdiscoveries.com. In accordance with the applicable terms and conditions, it is possible that your cancellation request for certain products or services is denied or requires varying processing times, depending on the type of products and services. Cancellation may be subject to a cancellation fee that you will incur entirely. Please note that confirmed airline tickets can not be cancelled.
  2. SDTL reserves the right to refuse any order or purchase for any reason and is not liable for claims resulting from loss, damage or compensation. In such an event, the Operator will refund all your money used in the purchase.
  3. For paid bookings and purchases, a refund will be made (in accordance with the refund policy). The process of refunding a plane ticket may take approximately two (2) to three (3) months. This refund schedule is a guide only and is not binding to the Operator.
  4. You agree to bear the full cost of each order, cancellation and administration fee of any products or services that have been ordered but for any reason not used. In some cases, the Carrier may charge cancellation fees and / or change fees other than those imposed by the travel service provider.

Changes, reservation, purchase & cancellation Please note that the terms and conditions for reservation and purchase changes vary for each product and service. You cannot change the order or purchase online at this website. You may change the order or purchase by contacting our office in Indonesia on +62 21 2222 6615 or via e-mail to reservations@secretdiscoveries.com

  1. If you wish to change the reservation, a change request must be made at least 01 month before the trip or service begins and may be subject to normal administration of your full responsibility. Please note that confirmed flight ticket changes cannot be made.
  2. The refund will take about two (2) to three (3) months to process the refund of the airline ticket. The following return schedule is used as your guide only. Operators are not bound by this rule.
  3. Purchases / bookings made using Credit Card will be subject to Service Charge which is automatically granted when conducting online or offline transactions.
  4. Refund for funds that transact using Credit Card will follow the same Time Schedule in accordance with the provisions in Number Three (3) and its service charge will not be refunded.
  5. Secret Discoveries Travel & Leisure shall not be liable nor bear your loss in the event that PT. Secret Discoveries Travel & Leisure is unable to deliver the Products or provide the Services to you, as a result of circumstances resulting from circumstances of force or those beyond PT. Secret Discoveries Travel & Leisure’s or PT. Secret Discoveries Travel & Leisure’s control of Force Majeure, Such as, but not limited to: war, riot, terrorist, industrial dispute, government action, natural disaster, fire or flood, extreme weather, and so on.

Third party travel services and products You may be bound by the terms and conditions imposed by the travel service provider, where PT. Secret Discoveries Travel & Leisure acts as an agent.

  1. PT. Secret Discoveries Travel & Leisure is not responsible for any claims against non-compliance or dissatisfaction with products and services purchased by PT. Secret Discoveries Travel & Leisure on your behalf from third party providers and distributors.

Price

  1. PT. Secret Discoveries Travel & Leisure always strives to provide the best price on products to be seen and ordered by you. The prices listed may have special terms and conditions, so you should check for yourself and understand the specific terms and conditions applicable to a particular price or rate before you place an order. You also need to check and understand the terms of cancellation and refund specifically applicable to certain Products and / or Rates.
  2. Except as expressly stated, all prices on this site include TAXES. You are required to pay the full amount indicated.
  3. All prices of the products and services listed may vary depending on the availability of the place stated by the provider, and the price is not final until the relevant products and services are fully paid. For some reservations, you will be required to pay a booking fee. Some airport taxes are not prepaid, so you have to pay when needed. Some airlines or travel service providers have introduced fuel costs that may not be listed in the indicated price and will be an additional charge. For travel services such as airfare, pricing, tariff conditions, and classes may change from time to time without notice. Limitations of routing and other special conditions may apply.
  4. PT. Secret Discoveries Travel & Leisure reserves the right to change the price of a product at any time without prior notice, but the Products already purchased by you and those for which you have received Electronic Ticketor Electronic Voucher will not change.

Currency Payments can be made in US $ for clients away from Indonesia and in Indonesian Rupiah for Indonesians. If you pay from another country bank fees and other charges will be applied depending on the bank or other payment methods you use. Your Responsibility

  1. All data, information, or content of any kind available on the Site is provided as is and without warranty.
  2. You acknowledge, agree and agree that you assume your own risk of any use of the Site and the Services. Further, you acknowledge, and agree that secretdiscoveries.com, including any director, executive, officer, partner and any other party in co-operation with secretdiscoveries.com shall not be responsible for and shall not be held liable to:
      1. All matters relating to the Site include but not limited to the operation or accuracy of data, eligibility, completeness of data.
      2. Whether express or implied, including any implied warranties of merchantability or purchase of a particular purpose or fitness to be traded;
      3. Loss or damage, whether direct, indirect, special, consequential or including loss of profits, reputation, damage / loss of data, irreparable damage to the connection resulting from the use or inability to use the Site either by law or otherwise even when we Be informed of such possibilities;
      4. Your access to the Site, along with any damage that may result from your access to the Site or external site. The access is your own responsibility and you must ensure that you are free and protected from viruses or other things that may interfere with or damage the operation of your computer system.

To the extent permitted by law, the liability and liability that may be incurred by, secretdiscoveries.com whether for a single occurrence or a series of interconnected events, arising from any loss directly suffered by you, as a result of secretdiscoveries.com’s fault, is Limited to the total amount that you have paid in full as stated in Electronic Ticket or Electronic Voucher.

Privacy and Policy
  1. PT. Secret Discoveries Travel & Leisure understands that the information provided by you to us is personal and confidential. We truly appreciate the trust you provide and shall keep the information provided by you with utmost privacy and careful. The following Privacy Terms describe how we collect, use, disclose and process personally identifiable information that we gather about individuals (Personal Data) with regard to services available through the Website addressed at www.secretdisocoveries.com (Site). By visiting the Site, you have consented to the collection, use, disclosure and processing of your Personal Data as described in this Privacy Policy.

Information Collected We collect Personal Data provided by you whilst using our Site. Personal data may include the following.

  1. Your name
  2. Address
  3. Telephone/mobile number
  4. E-mail address.

We also collect personally identifiable information that may be linked to your Personal Data, including your account name, IP address and passcode. The information we get from visitors is very helpful for us to make changes to improve the service quality of PT. Secret Discoveries Travel & Leisure . Here, we describe the types of information we collect from you.

  • Information You Give We receive and store any information that you submit to our Site or information you provide in other ways. We use this information in order to reply to your requests, improve the quality of our services, and to communicate with you.
  • Information Obtained Automatically We receive and store certain kinds of information when you interact with us. For example, like other sites, we use cookies and we get some sort of information when the browser you use accesses PT. Secret Discoveries Travel & Leisure
  • Information from Other Resources Indirectly We may receive information about you from other sources and add it to our database.
  • Credit Card and / or Internet Banking PT. Secret Discoveries Travels & Leisure does not store your credit card data. Any payment transaction with credit card will be validated and encrypted by third party in this case, we cooperate with online payment service gateway provider and banking institution. All transactions are processed in a secure manner and your data will always be kept confidential.

Protection of Your Personal Data In order to avoid unauthorised access to information, we enforce reasonable physical, electronic and organisational procedures to protect Personal Data from unlawful or accidental destruction, or loss, unintentional modification, or unauthorised disclosure or access. We use Personal Data and other information collected through the Site to register you on the Site, provide you with the requested products and services, build features so that there is a more convenient service on the Site, and contact you about all of these services. This includes faster booking applications, better customer service and timely notification of new services as well as special offers, from time to time. Cookies Policy Cookies are a small identification mark, commonly stored on the hard drive of the User’s computer, which enables the Site to recognise you and may provide personalised features for each user keeping in mind the information on the user’s visit to the Site. Cookies may store various information, including IP address, navigation data, server information, data transfer time, user preferences, and e-mail address and a passcode used to access the Site. The Help section of the toolbar of most Internet browsers will tell you how to prevent your browser from accepting new cookies or how to configure your browser to refuse cookies at once. If you do not enable cookies, Member / Membership Registration Whilst using our site you are expected to create a membership account by registering and providing certain data. When registering in our site, you are expected to provide true and accurate information about yourself, current and complete as required in the registration form and you will update this registration data to keep it true, accurate and complete.

  1. PT. Secret Discoveries Travel & Leisure shall not be liable for any loss or danger that may be incurred, where such loss or damage is caused by inaccurate or incomplete information provided by you. After registering you will receive a password and user identity. You are responsible to maintain the confidentiality of passwords and user identities and you are solely responsible for all activities relating to passwords or user identities. PT. Secret Discoveries Travel & Leisure shall not be liable for any loss or damage arising from your failure to comply with this rule.

Terms of Sharing Personal Information Information about our valued customer data becomes very important for our business. PT. Secret Discoveries Travel & Leisure may share Your Personal Data with third parties we hire to perform services on our behalf, to market our products and services, to handle credit card or internet banking transactions or provide customer service to you. All such third parties have an obligation to maintain the security and confidentiality of Personal Data, and to process Personal Data only in accordance with our instructions. In some cases, PT. Secret Discoveries Travel & Leisure may require you to conduct transactions directly with a third party to obtain service, or when you use the site to book a hotel room or obtain other products or services, we may provide your Personal Data to the airline, wholesaler, local agent and The like.

  1. PT. Secret Discoveries Travel & Leisure may disclose Personal Data to protect Us against claims, to respond to a call to witness, judicial proceedings, lawful application of law enforcement officials, or as required to comply with applicable law, or to the User in connection with all sales, assignments or Other transfers of all or part of our business or company. We may also disclose Personal Data to enforce or apply the Terms & Conditions applicable to our products and services, or to protect the rights, property or safety of PT. Secret Discoveries Travel & Leisure, the User, or otherwise.

Terms of Use, Notices and Revisions At any time PT. Secret Discoveries Travel & Leisure may revise this Privacy Policy to comply with changes to the rule of law, our way of collecting and using Personal Data, our Site features and / or technological advances. When we make revisions that change the way we collect or use your Personal Data, those changes will be stated in this Privacy Policy and at the beginning the Privacy Policy will be effective. Therefore, you will need to review this Privacy Policy periodically, so that you are up-to-date. PT. Secret Discoveries Travel & Leisure will also clearly display such material changes before implementing any changes. If you have any questions about PT. Secret Discoveries Travel & Leisure’s privacy policy, please send an e-mail with the full explanation to secretdisocveries.com or contact us on the land line as stated on the Site, we will try to find a solution.

Rates & Payment Policy
  1. Rates are published in the Site are INCLUSIVE of all taxes and service charge and in IDR. You also can see rates in major currencies as well by selecting “Currency” in the website. These rates can not be sold on internet or websites
  2. Packages published in the website are exclusively for Indonesian market and the rates are in IDR.
  3. Rates are valid up to a certain period of time and may change depending on off/peak seasons of the particular destination
  4. Rates are excluding air tickets, visa charges or extra charges by airports or hotels
  5. Secret Discoveries accepts payments by direct bank transfers, through Western Union or by PayPal.

 

Cancellation Policy
  1. 100% charge (of all nights reserved) will be applied for any cancellation made within 07 days prior to arrival
  2. 50% charge will be applied for any cancellation made within 14 days
  3. Automatic full charge (of all nights reserved) will be applied for no-show guest
  4. No charges of cancellation will be applied for less a month
Passports and Visa
Many countries require foreign nationals to have a valid passport for at least 6 months validity from the date of return and some countries require a machine-readable passport. Visas, including transit visas and re-entry permits, shall be your responsibility. You must ensure you are aware of passport, visa and other requirements of the country or countries to which you intend to travel, and obtain all relevant documentation prior to travel. Any expenses, fines, penalties, costs or losses incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. SDTL accepts no liability in this regard. We recommend you ensure you have a valid passport prior to or upon confirming your travel dates.